Service · Run the platform

Software Systems & ERP

CRMs, billing, inventory and internal tools that replace the spreadsheet the business actually runs on.

8–24 week programmes

Milestone billing

PHP · Node · React · MySQL

Scope

What the work covers

Delivered as part of the engagement

Process mapping and gap analysis
Custom modules and role-based access
API and third-party integrations
Data migration from legacy systems
Reporting, dashboards and exports
UAT, training and documentation

At a glance

Module map

The modules, and what each one replaces

Ordered by how quickly the pain is felt. Nothing here is a licensed product we resell — it is built against your process and handed over in your name.

One recordOne source

Replaces: the WhatsApp thread
CRM and leads

Source, owner, stage and the last real conversation on one record. Nothing dies in somebody’s inbox because nothing lives there.
Replaces: the quotation spreadsheet
Quotations and billing

Numbered, versioned, tax-correct, and convertible to an invoice without retyping it. Payment status comes back to the same record.
Replaces: Tally plus a register
Inventory and purchases

Stock levels, reorder points, GRNs and the supplier history that tells you who is always late.
Replaces: the shared Excel
Projects and tasks

Who owns what, by when, and what it is costing. Time booked against a job, not against a person.
Replaces: a Sunday-evening scramble
Reports and exports

The five numbers the business is judged on, on screen and as a clean export. Nobody maintains a report by hand twice a month.
Replaces: double entry
Integrations

Payment gateways, logistics, accounting and the WhatsApp or email notifications the process needs, through documented APIs with retries.

Straight answer

Good fit, bad fit

Before a call about Software Systems & ERP, check it against both lists. Being pointed at the wrong service costs a quarter; being pointed away costs nothing.

This works when

A process that runs today, badly, and can be written down
Two or more systems that retype the same data between them
An owner who will sponsor the change with staff, not just sign the invoice

This is the wrong call when

A workflow nobody can describe — that is a consulting engagement first
A commodity problem an off-the-shelf subscription already solves well
A migration with no one willing to validate the data before cutover

Process

Five steps, no mystery months

Every engagement moves through the same track. You always know which step you are on and what leaves with you at the end of it.

Discovery

Two workshops. We map the funnel, the systems and the numbers you are actually judged on.

Leaves: brief, audit, success metrics

Strategy

Channels, sequencing and scope with effort and expected return attached to each line.

Leaves: roadmap, media plan, SOW

Design & build

Weekly staging links. Nothing is reviewed for the first time at the end.

Leaves: staging site, design system

Launch

Tracking verified, performance budgeted, rollback ready before DNS moves.

Leaves: live site, QA report

Grow & report

Monthly numbers, one call, and a plan that changes when the data does.

Leaves: report, next sprint plan

Engagement models

Pick how you want to work

Three ways in. All three put the accounts, the code and the content in your name from day one.

Fixed-scope project

Best for launches

Most chosen

Monthly retainer

Best for growth

Managed operations

Best for everything already live

Asked on the first call

Questions about Software Systems & ERP

Cloud or on-premise?

Whichever the team actually works in. Cloud for multi-site and mobile access; on-premise where the network or the data policy says so. The application is the same either way, so the decision is not locked in.

What about our existing data?

It is mapped, cleaned and migrated with a reconciliation report before go-live — totals matched line by line with you in the room. Legacy history stays queryable rather than being dumped into a folder.

How long until staff are trained?

Role-based sessions run during UAT, not after, so the training doubles as the test. Written docs and a short screen recording per module go with the build.

Who maintains it after handover?

You can. The code, the schema and the deployment runbook are yours. Most owners keep the managed operations plan, which covers patching, backups and the change queue.

The full catalogue

Eight disciplines, one accountable team

Everything below is delivered in-house from Sector 12 — nothing is subcontracted out.

Get found

Search Engine Optimisation

Technical, on-page and local work that compounds. We chase the intent that buys, not the keyword that ranks and bounces.

Get found

Paid Search & Social Ads

Media buying with a P&L mindset. Every rupee has a job, and the job is written down before the campaign goes live.

Get engaged

Social Media Marketing

Calendars, community and creative that fits each platform’s grammar instead of one recycled square everywhere.

Get engaged

Content & Email Automation

The unglamorous layer that pays: lifecycle journeys, nurture sequences and editorial that answers real questions.

Build the product

Website Design & Development

Corporate sites, storefronts and landing systems — block-theme editable, green on Core Web Vitals, no license trap.

Build the product

UI/UX & Product Design

Interfaces for dashboards, apps and admin panels where the user is doing work, not browsing.

Run the platform