Service · Run the platform

Cloud, DevOps & Support

Infrastructure that survives launch day, priced honestly — plus the monitoring and uptime SLA to keep it there.

Onboarded in 2 weeks

Monthly managed plan

AWS · Azure · Docker · GitHub Actions

Scope

What the work covers

Delivered as part of the engagement

Cloud setup, hardening and IAM
CI/CD pipelines and staging workflows
Containerisation and autoscaling
Cost teardown and reserved-capacity planning
Backups, disaster recovery and drills
24×7 monitoring with uptime SLA

At a glance

What we own

The five layers we look after on your account

Onboarded in two weeks. Each layer is documented, priced against what you actually use, and reviewable without having to ask us.

Layer 1
Identity and edge
Least-privilege IAM, MFA on every human account, secrets out of the codebase, WAF and TLS at the edge, and a DNS plan that does not depend on one person remembering it.
Layer 2
Compute and web
Right-sized instances with autoscaling where traffic actually varies, immutable deploys, and a staging environment that matches production rather than approximating it.
Layer 3
Data
Managed databases with encryption, connection pooling, slow-query review, and a schema change process that a developer can follow without breaking a restore.
Layer 4
Recovery
Backups on a schedule you can read, replicated off-site, and restored on a date in the calendar. An untested backup is a hope, not a plan.
Layer 5
Observability
Logs, metrics and traces with alerts that mean something, an escalation line, and a monthly review that removes the noise before it becomes background.

How a change reaches production

Commit
Tests
Build
Staging
Approval
Deploy
Monitor

Straight answer

Good fit, bad fit

Before a call about Cloud, DevOps & Support, check it against both lists. Being pointed at the wrong service costs a quarter; being pointed away costs nothing.

This works when

A live system whose bill or uptime has become a monthly argument
A team shipping manually, with no rollback to point at
Anyone who needs the incident history written down somewhere but a vendor

This is the wrong call when

A greenfield idea with no traffic to design for yet
An account where nobody will let us touch IAM
Anyone looking for a provider to be blamed for later

Process

Five steps, no mystery months

Every engagement moves through the same track. You always know which step you are on and what leaves with you at the end of it.

Discovery

Two workshops. We map the funnel, the systems and the numbers you are actually judged on.

Leaves: brief, audit, success metrics

Strategy

Channels, sequencing and scope with effort and expected return attached to each line.

Leaves: roadmap, media plan, SOW

Design & build

Weekly staging links. Nothing is reviewed for the first time at the end.

Leaves: staging site, design system

Launch

Tracking verified, performance budgeted, rollback ready before DNS moves.

Leaves: live site, QA report

Grow & report

Monthly numbers, one call, and a plan that changes when the data does.

Leaves: report, next sprint plan

Engagement models

Pick how you want to work

Three ways in. All three put the accounts, the code and the content in your name from day one.

Fixed-scope project

Best for launches

Most chosen

Monthly retainer

Best for growth

Managed operations

Best for everything already live

Asked on the first call

Questions about Cloud, DevOps & Support

Can you take over an existing account?

Yes, and it is most of the work. Access review first, then a change-freeze window while we map what is running, then incremental hardening — never a rebuild of a live estate over one weekend.

What does the support plan commit to?

A written response process: alert, acknowledge, update, post-incident note, plus the patching window and the restore drill schedule. Uptime figures sit in the SOW because they depend on the architecture you are actually running.

Will this raise our cloud bill?

Usually the opposite. Reserved capacity, storage classes, idle environments, over-provisioned instances and data-transfer paths are where a small account quietly pays double. The teardown is a document you keep.

What happens at 2am?

Monitoring pages whoever the escalation list says it pages, including us on the managed plan. You get a status update and a written post-incident note, not a mystery the next morning.

The full catalogue

Eight disciplines, one accountable team

Everything below is delivered in-house from Sector 12 — nothing is subcontracted out.

Get found

Search Engine Optimisation

Technical, on-page and local work that compounds. We chase the intent that buys, not the keyword that ranks and bounces.

Get found

Paid Search & Social Ads

Media buying with a P&L mindset. Every rupee has a job, and the job is written down before the campaign goes live.

Get engaged

Social Media Marketing

Calendars, community and creative that fits each platform’s grammar instead of one recycled square everywhere.

Get engaged

Content & Email Automation

The unglamorous layer that pays: lifecycle journeys, nurture sequences and editorial that answers real questions.

Build the product

Website Design & Development

Corporate sites, storefronts and landing systems — block-theme editable, green on Core Web Vitals, no license trap.

Build the product

UI/UX & Product Design

Interfaces for dashboards, apps and admin panels where the user is doing work, not browsing.

Run the platform

Software Systems & ERP

CRMs, billing, inventory and internal tools that replace the spreadsheet the business actually runs on.

Run the platform